HOW CAN I RETURN AN ITEM OR ITEMS?

All returns with Joe Weaven are FREE! 
If you need to make a return, simply follow this link: https://return.clicksit.com/shop/joe-weaven

You will then be taken to our returns centre, follow the instructions on the page for a free and easy return!

For International shipments please email contact@joeweaven.com

**Please note we cannot accept C.O.D delivery for international shipments. all international returns shipments must be pre paid by sender.**

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For more information please read our Returns Policy.

HOW SOON WILL I GET MY ORDER AND HOW MUCH WILL IT COST FOR SHIPPING?

Here at Joe Weaven we aim to dispatch orders within 48 hours, depending on the carrier that we use and depending on your location in the world we are shipping to shipping times will vary.

Below are the shipping cost and time frames for the locations.

  • Australia - Domestic standard shipping (3 - 8 days) - FREE(Spend $99 and up and receive free express shipping) 
  • Australia - Domestic express shipping (Next day delivery to Express post network areas) for AUD $7.00
  • New Zealand - International standard shipping (5 - 14 days) - FREE
  • Europe - International standard shipping  (5 - 14 days) - AUD $29.95 (Spend $99 and up and receive free shipping)
  • Africa - International standard shipping (5 - 14 days) - AUD $29.95 (Spend $99 and up and receive free shipping)
  • Asia - International standard shipping (5 - 14 days) - AUD $28 (Spend $99 and up and receive free shipping)
  • Central America - International standard shipping (6 - 17 days) - AUD $29.95 (Spend $99 and up and receive free shipping)
  • North America - International standard shipping (5 - 14 days) - AUD $29.95 (Spend $99 and up and receive free shipping)
  • South america - International standard shipping (6 - 17 days) - AUD $29.95 (Spend $99 and up and receive free shipping)

All orders will be delivered by our carrier partners, from 9am-5pm, Monday to Friday.

Order before 11am AEST and select Express shipping to receive your order the next business day! (Australian Express post network areas)

As we are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address for the specified delivery times.

Please note that your order will only be shipped once payment and delivery details have been approved.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation.

*Important* - Sometimes customs will delay and order, we are unable to prevent this and have no control in how long it takes to clear customs.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

All items are in stock unless “Out of Stock” is displayed on the product. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

WILL MY PERSONAL INFORMATION BE KEPT PRIVATE?

To register with Joe Weaven we will need to know your name, mailing address and email address.

When processing your order online we require your billing address, shipping address, credit card number and expiration date.

If necessary, these details may be shared with a credit reference agency to verify your order.

 For additional information, please refer to our Privacy Policy.*